e-District is a State Mission Mode Project under the National e-Governance Plan (NeGP). The project aims to target high volume services currently not covered by any MMP under NeGP and undertake backend computerization to e-enable the delivery of these services through Common Service Centres.

Districts are the primary delivery channels for government administration which delivers a large number of services to the citizens; therefore e-Governance can significantly improve government service delivery.

Objectives of e-District:

  • To integrate and seamlessly deliver citizen services by district administration through backend digitization and process redesign
  • To create an efficient delivery mechanism from the Government that brings citizens to the district administration
  • Implementation of an efficient electronic workflow system for reduction of workload of the district personnel
  • To create a smart link/interface between citizens, governments, public utilities and other information providers
  • Fast processing of public cases/appeals/grievances dissemination of information
  • Focus is on backend computerization
  • e-District will primarily focus on the back end computerization and use the SWAN for connectivity and CSC for service delivery. The main focus would be on ensuring that the project is self sustaining after the initial investment. This is possible if revenues generated from services are available at the district level for maintenance, upgradation and expansion.

    A core list of eight categories of services has been identified at the national level, namely Certificates, Arms License, Inner Line Pass (ILP), Disaster Management, Grievances, RTI, Revenue dues & recovery and Land & Building.


    Sno Service Categories Sub – Services Department involved
    1 Certificates 1) Income Certificates DC Office
    2) Resident Certificates
    3) Caste Certificates
    4) Inner Line Pass (ILP)
    2 Revenue Dues and Recovery 1) Application for Housing Loan LAD Department
    2) Land Revenue Payment Land Revenue & Settlement Department
    3 RTI/Grievances Services 1) RTI application Information Commission
    2) RTI Appeal related services
    4 Social Security 1) Application for disbursement of Old Age Pension Social Security & Welfare Department
    2) Application for disbursement of Widow Pension
    3) Application for disbursement of Disability Pension
    5 Ration Card Related Services of PDS 1) Application for new Ration Card Food & Civil Supplies Department
    2) Addition/Deletion/Change of Name in Ration Card
    3) Renewal of Ration Card
    4) Surrender of Ration Card
    6 Employment 1) Application for New Enrollment Labor & Employment Department
    2) Application for Change of Name/Address/Age
    3) Application for Transfer of Enrollment to Other District
    4) Surrender of Employment Exchange card
    7 Utility Bills 1) Water bills PHE Department
    8 PHE Department 1) Applying for new water connection PHE Department
    2) Complaints regarding water connection
    9 Land Settlement & Revenue Department 1) Application for House Site Pass Land Revenue & Settlement Department
    2) Application for LSC
    3) Application for transfer of ownership of LSC
    4) Application for complaint/verification of LSC
    5) Application for re-demarcation/ correction of LSC
    6) Application for re-issue/extension of LSC
    7) Application for partition of LSC
    10 Commercial Taxation Department 1) Applying for Registration of Firms & Societies Commercial Taxation Department
    2) Petroleum, Oil & Lubricant Tax Payment
    3) Professional Tax Payment
    4) Entertainment Tax Payment
    Other Stakeholders
    1 Mizoram State eGovernance Society - MSeGS
    2 District eGovernance Society - DeGS
    3 State Project Management Unit - SPMU - Wipro Ltd
    4 System Integrator - SI - Interlace India
    5 Common Service Center - CSC
    6 State Wide Area Network - SWAN
    7 Deputy Commissioner Office
    8 ZENICS